We only use USPS Priority Mail 2-3 day service, Priority Mail Express next day or FedEx 3 day Express shipping Monday thru Tuesday to avoid your Kokedama being unattended for long periods of time. If shipping delivery is within Virginia we can ship up to Wednesday. Live plants should be taken out of the box immediately upon arrival. We only ship healthy plants. We are not responsible for handling issues nor delays, but are here to guide you through plant issues after arrival.
We are always here to help. Typically all sales are final.